Customer Service (Course)
Author: CTP Training SolutionsEach and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Workshop Objectives:
- Define customer support
- Know the different venues for customer support
- Recognize challenges of customer support
- Learn different applications
- Know proper forms of documentation
- Learning to be proactive in customer support
Course Features: Audio Narration
Keywords: call center, contact center, customer service, telephone skills, leadership, Management, personal development, professional development
Related Courses
Customer Service (Course)
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Buy This Course
Price :
$19.00 ( Per License )
| # Licenses | Discounted Price |
| 1 | $19.00 |
| 11 | $18.00 |
| 26 | $17.00 |
| 76 | $16.00 |
| 151 | $15.00 |
| 301 | $14.00 |
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