Customer Support (Course)
Author: CTP Training SolutionsCustomer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Workshop Objectives:
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Course Features: Audio Narration
Keywords: call center, contact center, customer service, telephone skills, leadership, Management, personal development, professional development
Related Courses
Customer Support (Course)
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Buy This Course
Price :
$19.00 ( Per License )
| # Licenses | Discounted Price |
| 1 | $19.00 |
| 11 | $18.00 |
| 26 | $17.00 |
| 76 | $16.00 |
| 151 | $15.00 |
| 301 | $14.00 |
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