Handling a Difficult Customer (Course)
Author: CTP Training SolutionsCustomer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, employees can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
With The Handing A Challenging Customer workshop, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Workshop Objectives:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Course Features: Audio Narration
Keywords: call center, contact center, customer service, telephone skills, leadership, Management, personal development, professional development
Related Courses
Handling a Difficult Customer (Course)
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, employees can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
With The Handing A Challenging Customer workshop, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Buy This Course
Price :
$19.00 ( Per License )
| # Licenses | Discounted Price |
| 1 | $19.00 |
| 11 | $18.00 |
| 26 | $17.00 |
| 76 | $16.00 |
| 151 | $15.00 |
| 301 | $14.00 |
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