Management is about exercising good judgement, meeting strategic objectives, and creating an excellent environment for employee success. How can you stand out from the rest of the managers in your organization?
Managers who are able to solve problems, handle crisis situations, initiate and implement change, negotiate viable outcomes, and apply critical thinking to day to day issues are rare and highly regarded. This series of courses introduces the participant to the theories, strategies and techniques in these areas.
Participants will be able to approach change and crisis management with a set of critical thinking skills that will allow them to solve problems in an creative and calm manner negotiating outcomes that will satisfy everyone involved.
Change Management Course
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop. The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. Workshop Objectives: List the steps necessary for preparing a change strategy and building support for the change Describe the WIFM – the individual motivators for change Use needed components to develop a change management and communications plans, and to list implementation strategies Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies Use strategies for aligning people with a change, appealing to emotions and facts Describe the importance of resiliency and flexibility in the context of change
Creative Problem Solving Course
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop. Workshop Objectives: Understand problems and the creative problem solving process Indentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctly Identify and use four different problem definition tools Write concrete problem statements Use basic brainstorming tools to generate ideas for solutions Evaluate potential solutions against criteria, including cost/benefit analysis and group voting Perform a final analysis to select a solution Understand the roles that fact and intuition play in selecting a solution Understand the need to refine the shortlist and redefine it Understand how to identify the tasks and resources necessary to implement solutions Evaluate and adapt solutions to reality
Crisis Management Course
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. Workshop Objectives: Identify potential risks Understand the myths behind workplace violence Define escalation and identify examples Learn concerning behaviors Know what a trigger is and how that can escalate Understand the proper response to an event
Critical Thinking Course
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur. Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life. Workshop Objectives: Understand the components of critical thinking Utilize non-linear thinking Use logical thinking Recognize what it means to be a critical thinker Evaluate information using critical thinking skills Identify the benefits of critical thinking Revise perspective, when necessary Comprehend problem solving abilities
Negotiation Skills Course
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. The Negotiation Skills workshop will give participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future. Workshop Objectives: Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA Lay the groundwork for negotiation Identify what information to share and what to keep to yourself Understand basic bargaining techniques Apply strategies for identifying mutual gain Understand how to reach consensus and set the terms of agreement Deal with personal attacks and other difficult issues Use the negotiating process to solve everyday problems Negotiate on behalf of someone else